Consolidate user research & feedback stored in spreadsheets (or solutions like CRMs or survey tools that support CSV export) by importing them to your Insights board as new notes. From there you can spot trends and link user insights to related feature ideas.

When uploading your spreadsheet, you'll need to use certain productboard-supported headers to help us understand your data. You can either or copy them into your spreadsheet (see below), or use this sample CSV / Excel file as a template. ⭐️

Import notes

  1. On the Insights board, select Import notes.

2. Download the sample file (CSV or Excel) and paste the supported productboard headers into the correct columns of your own data.

Alternatively, treat the sample file as a template and paste your data into it beneath the correct column.

Data fields explained

When importing your user research/feedback as new notes, only the note_text field is required, but any additional data imported now will make productboard more powerful for your team and save you time later. For example, importing the domains of your customer companies will allow productboard to automatically display their logos. And importing customer emails will allow your colleagues to delight them with notifications when their requested features go live.

note_title

  • Title of the note
  • e.g. Phone call with Elon

note_text*

  • User input contained within the note
  • ⚠️ The only required data field when importing notes.
  • e.g. I would send your product to Mars as an example of a great human achievement.

person_name

  • Name of the user who provided this input 
  • Displayed in a note's Said by field
  • e.g. Elon Musk

person_email

  • Email of the user who provided this input (Said by)
  • This will help you notify users when a feature they've requested goes live.
  • e.g. ol-musky@tesla.com

company_name

  • Name of the company that provided this input (Said by)
  • Displayed in a note's Said by field
  • e.g. Tesla

company_domain

  • Website domain (e.g. envoy.com) for auto-displaying company logo (Said by)
  • ⭐️ Allows productboard to automatically display logos for these companies.
  • e.g. tesla.com

tags

  • Tags to categorize notes on Insights board
  • e.g. love,ui

owner_email

  • Email of the colleague who collected the feedback
  • ⚠️ Must be a member of your productboard project with contributor, editor, or admin user role.
  • Your colleague will be assigned ownership over this note and will receive notifications for all subsequent updates.
  • e.g. colleague@yourcompany.com

3. Save your spreadsheet in one of the following formats.

  • CSV (UTF-8 encoded)
  • XLSX

4. Import your file.

Auto-import new notes from a spreadsheet on an ongoing basis

If you've got an existing Google sheet your team uses to track incoming feedback or survey results, you can use Zapier to send every new row into productboard as a new note. This is best when you're looking to create new notes on an ongoing basis, rather than perform a one-time import.

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