productboard has seat-based pricing, that is largely dependent on the number of makers that will be given full edit rights to your boards. The price per maker is determined by plan type. You can learn more about our plans on the in-app Billing page.
productboard subscriptions can be billed monthly or yearly. Our monthly subscription is flexible, and can be changed at any time to suit your needs. Our yearly subscription offers high value with a two-month free thank you period for your yearly commitment.
Managing your maker seats
You can see the number of available seats in your subscription by visiting your Billing page. You can add/remove seats by clicking on ‘Manage seats’.
Adding/removing seats on a yearly subscription plan
If you’ve subscribed to a yearly plan, your contract is based on a fixed minimum of maker seats; reducing the number of seats in your plan is not possible until the end of your contract. However, if you’d like to add seats you can do so in-app. You will be charged a prorated amount.
Adding/removing seats on a monthly subscription plan
You’re free to add or remove seats at any time. Adding seats will result in a prorated charge based on the number of days remaining in your current billing cycle. Removing them will result in Stripe credit reflecting the number of days left in your billing cycle, so that you’re only paying for what you’ve used.
Removing a user
Removing a user from one of your seats, will not remove that seat from your plan. Feel free to swap in another colleague instead!
Changing member roles
Once you’ve purchased one or more maker seats, you have full flexibility over which members you choose to allocate them to. (Seats are allocated automatically to anyone assigned the maker role.) The role of each member can be adjusted at any time. This will only impact your subscription if the number of makers exceeds the number of seats purchased, or if the number of contributors exceeds your plan’s limit. In both cases you’ll be prompted to update your subscription. Admins can add or remove team members or modify member roles from the Members page.
Changing your plan when on a yearly subscription
Yearly plans provide a discounted rate in exchange for a year-long commitment. However, if you or your business have been affected by the coronavirus and face financial difficulties, please let us know and we will do our best to help.
If you’re currently on a yearly plan but would like to downgrade your subscription, you can do so at the end of your current subscription. Please contact Support for more information. Our plans are based on a yearly commitment, but we’ll be happy to discuss your changing business needs. You can upgrade your plan upward from Scale Plan, anytime, from the in-app Billing page. If you believe you've selected the wrong plan by mistake, get in touch! We'll do our best to make things right.
Changing your plan when on a monthly subscription
You can upgrade or downgrade your plan anytime from the in-app Billing page, and move from monthly to yearly billing for a discounted rate.
Paying for productboard
Upgrade to a paid productboard plan by visiting the Billing page. Customers billed yearly enjoy a discounted rate but you can also opt to be billed monthly.
Updating your billing details
Visit the Billing page to change your method of payment, review your billing history, download an invoice, or change your plan.
Reviewing your invoices
Visit the Billing page to review your billing history. We also send a billing confirmation email every time a payment is processed (monthly or yearly).
Canceling your plan
If ever you need to mosey on, we're here to help. We kindly ask you to send us a message and we'll swiftly process the cancellation.
If you choose to cancel your yearly subscription before the 12 months conclude, your account will be credited (not refunded) the prorated amount for the remainder of the yearly billing period. We value your feedback. Thanks in advance for letting us know the primary reason behind your decision to leave, whether budgetary constraints or missing deal-breaker functionality. 🙏
Even if you cancel your plan, your data remains safe with us in case you'd like to upgrade down the road. (We always ship new functionality!) But if you’d prefer to remove all of your data from our systems, we can help with that.
Billing support / Contact a member of our team
Send us a message via in-app chat or email us at firstname.lastname@example.org.