Makers with admin access can customize the Portal’s domain by following the steps outlined below:

1. Enter your custom domain in Portal sharing settings.

2. Create a custom CNAME record with your DNS provider.

3. Configure SSL.

Entering your custom domain in Portal sharing settings 

  1. In Portal sharing settings, select Public. 
  2. Toggle on Host Portal on your own domain.
  3. Enter your custom domain.

The URL you enter for your Portal could take the form or It’s up to you!


Creating a custom CNAME 

  1. Go to your DNS provider’s website (e.g. GoDaddy, Cloudflare). If you’re choosing one for the first time, go with one that supports SSL
  2. Create a CNAME (‘canonical name’) record for your custom domain.
  3. Point it at productboard’s Portal domain:

Choosing to configure SSL

After you set up a custom domain, your Portal will be hosted on your domain. Your Portal will now appear as ‘not secure’ on web browsers like Chrome. 

In order to secure it use SSL (or TLS), the most widely used way to secure the connection between your server and your browser. It ensures the connection between the server and browser is encrypted and safe, and appears as HTTPS. 

Here’s what an SSL-configured website (with HTTPS) typically looks like on the Chrome browser:

There are two ways to set up SSL with Portals on your custom domain:

  • Use a flexible SSL (using a third party DNS provider like CloudFlare or AWS CloudFront)
  • Use your own SSL certificate (using a TLS Termination Proxy)

You can configure SSL for your custom domain to keep sensitive information encrypted. If you want to do this, make sure you’ve set up your CNAME with a DNS provider that supports SSL, like Cloudflare. 


DNS changes can sometimes take up to 72 hours to take effect, but are typically much faster.

See also:

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