What is GDPR?

The European Commission approved and adopted the General Data Protection Regulation (GDPR), which is the biggest change in data protection laws in Europe since the 1995 introduction of the European Union (EU) Data Protection Directive, also known as Directive 95/46/EC or simply the Directive. The GDPR aims to strengthen the security and protection of personal data in the EU and replaces the Directive and all local laws relating to it.

productboard’s GDPR Commitment

We are committed to our customers’ success, including compliance with the GDPR and EU Data Protection laws in general, and our updated Privacy Policy demonstrates our commitment.

We have also appointed a representative in the European Union in accordance with Article 27 of GDPR: Mr. Daniel Hejl, located in the Czech Republic, who can be contacted at gdpr@productboard.com.

Similar to existing privacy laws, compliance with the GDPR requires a partnership between productboard and our customers in your use of our services. productboard affirms its commitment to comply with the provisions of the GDPR in the delivery of our service to our customers. We have closely analyzed the requirements of the GDPR, and have made enhancements to our products and processes to support compliance with this regulation.

For more information on the third parties productboard uses to provide its service, see productboard subprocessors.

Data Processing Agreement

We updated our Terms of Service to incorporate our Data Processing Agreement (DPA).

If you prefer to have a separate, explicitly signed Data Processing Agreement, it is available for your e-signature here:


Please fill out the name and email of your signer and proceed to e-sign. We will then counter-sign and DocuSign will automatically send you the fully executed agreement for your records.

Please note that transfers from EU member countries to productboard do not require the Standard EU Model Clauses as productboard participates in the EU-US Privacy Shield. Privacy Shield is a framework introduced by Commission Decision 2016/1250 under Article 25(6) of Directive 95/46/EC and applies also under Article 45 of GDPR.

If you have any questions please contact us via our Intercom support messenger or via email at: privacy@productboard.com.

What else has productboard been doing?

We thought it would be beneficial to remind you about the resources available in productboard's robust privacy and security program. We have consistently worked to ensure the protection of our customers’ data, exceeding the highest standards in the industry:

  • Even before the invalidation of the EU-U.S. and Swiss-U.S. Safe Harbor programs, we offered all of our customers a Data Processing Agreement. This permitted customers that entered into such agreements to continue to transfer data to productboard without interruption under the European Commission-approved Standard Contractual Clauses (aka, the “Model Clauses”).

We're here to help as you work through your GDPR compliance efforts.

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